Our Mission

At toGuide Technical Support, our mission is to "help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources."

In support of this mission, the following services and policies set the expectations for your relationship with toGuide Technical Support.

Services

Technical support for toGuide software includes:

• Telephone support
• E-mail support
• Some of the ways in which we can help you successfully use our software are:
• Suggest the appropriate toGuide product, language feature, or products for the particular type of analysis or functionality that is requested.
• Answer questions about specific details of procedures, such as discussing available features, options, and limitations.
• Isolate, document, and find circumventions for reported software defects.

Clarification.

• Provide guidance during toGuide software installation.
  
• Provide limited assistance with programming logic.

For other third-party applications, we are glad to convey any knowledge that we have, but we cannot provide support for another vendor's software.

toGuide Technical Support applies only to toGuide licensed software products.

toGuide software products are not designed to be modified by the customer. Attempting to reverse engineer, reverse assemble or decompile toGuide software, or in any way attempting to recreate or modify the source code for any toGuide software, is never authorized under your toGuide software license.